Dear customer

Our beech wood frames come with a 10-year warranty, ensuring durability and peace of mind.
All our models are covered by a 2-year warranty, guaranteeing quality craftsmanship

You're welcome to visit our showroom located at Riverside Quarter, 5 Eastfields Avenue SW18 1FU. Here, you can experience our sofas and beds firsthand. Plus, don't miss the opportunity to get our fabric samples, ensuring a perfect match for your home decor.

In case of any issues covered by the warranty, please reach out to our customer service team. They will guide you through the process of claiming your warranty and assist you with any necessary steps.

Bespoke models cannot be returned or exchanged.

Bespoke models are created specifically to your unique requirements and specifications, making them unique and unsuitable for return or exchange. We strive for 100% customer satisfaction, and therefore, we recommend careful consideration before placing an order for a bespoke model.

We value each of our customers and guarantee the high quality of every item. If you discover any defects or damage on your bespoke model, please contact our customer support team as soon as possible. We will provide you with all necessary assistance and resolve the situation in the best possible manner.

We use a variety of high-quality fabrics for our sofas, including but not limited to linen, cotton, velvet, polyester, and leather. Each fabric is carefully selected to ensure durability, comfort, and aesthetic appeal. As proponents of sustainability, we exclusively utilize sustainable materials in our craftsmanship and are pleased to extend great trade discounts to our valued clients.

Yes, our fabrics are chosen for their durability and ease of maintenance. Many of our fabrics are treated with stain-resistant finishes to make cleaning spills and stains hassle-free. We also provide care instructions for each fabric type to ensure longevity.

Yes, we offer a range of hypoallergenic and pet-friendly fabric options to accommodate various needs and preferences. These fabrics are specially designed to resist allergens and pet hair, making them ideal for households with allergies or pets.

We use high-density foam for our sofas, providing optimal support and comfort for extended periods of sitting. Our foam is carefully selected to maintain its shape and resilience over time, ensuring long-lasting comfort and durability.

Yes, we offer customisation options for fabrics and foam to meet individual preferences and requirements. You can choose from a variety of fabric options and foam densities to create a sofa that suits your style and comfort preferences. Please contact our customer service team for more information about customisation options.

We offer a variety of wood leg colours to complement your aesthetic preferences and interior decor. Our available colours typically include options such as natural wood tones like oak, walnut, and cherry, as well as painted finishes in white, black, or other custom colours.

You can view our available wood leg colours either on our website or by visiting our showroom in Wandsworth, where physical samples of the wood finishes are typically displayed. Additionally, our customer service representatives can provide you with images or swatches of the available colours upon request.

No, the mattress is not included with the purchase of the bed. Our beds are sold separately from mattresses to provide customers with the flexibility to choose a mattress that best suits their preferences and needs.

No, our bed frames are fully customisable, allowing you to tailor the dimensions to fit your specific mattress requirements.

When purchasing a bed frame, you will have the option to specify the exact dimensions needed to accommodate your mattress. Whether you have a standard-sized mattress or a custom-sized one, we can adjust the dimensions of the bed frame accordingly.

The cost of customisation may vary depending on the specific requirements and dimensions requested. Our customer service team can provide you with a quote based on your customisation needs.

Yes, we can create customised technical drawings tailored to your project requirements. Please provide us with detailed specifications, and our design team will assist you in creating the necessary drawings.

Production and delivery times may vary depending on the specific product and your location and usually takes 6-8 weeks. For more information, please refer to the product description or contact our customer service team for assistance.

We deliver our products to all locations within the UK. Our delivery service covers a wide geographic area to ensure that customers across the country can enjoy our furniture offerings.

Our standard delivery service extends to most regions within the UK, including remote areas. However, there may be certain exceptionally remote or inaccessible locations where delivery may not be feasible. If you have concerns about the delivery to your specific address, please contact our customer service team for assistance.

Delivery times may vary depending on your location within the UK. Upon placing your order, our customer service team will provide you with a more accurate estimate based on your delivery address.

Yes, we provide tracking information for all deliveries. Once your order has been dispatched, you will receive tracking details via email or SMS, allowing you to monitor the progress of your delivery and stay informed about its estimated arrival time.

You can place an order on the website or by contacting our customer support team directly. They will assist you in choosing the desired model or guide you through the process of specifying requirements for a bespoke model tailored to your needs.

Absolutely! If you have specific requirements or preferences not covered by our standard models, we offer bespoke customisation options. Simply communicate your requirements to our customer support team, and we'll work with you to create a custom design.

Production typically takes around 6 weeks from the time of order confirmation and receipt of the prepayment. During this period, our skilled craftsmen will meticulously craft your furniture to the highest standards of quality.

Once production is finished, we allocate approximately 1 week for delivery to your specified address. Our logistics team will coordinate with you to ensure a smooth and timely delivery of your order.

Yes, our customer support team will provide regular updates on the status of your order, including production milestones and estimated delivery dates. Additionally, you can always reach out to us for any inquiries or assistance regarding your order.

Our ordering process is simple and secure. Here’s a step-by-step breakdown:

1. Order Placement: Once you choose to order a custom model, we require a 70% deposit to confirm and begin production of your piece. This deposit locks in your order.
2. Production: After receiving the deposit, our team starts crafting your bespoke model.
3. Final Payment: When your model is completed and ready for delivery, we request the remaining 30% payment before scheduling the delivery.
4. Delivery: Once the final payment is made, we arrange delivery to your chosen location.

This process ensures a smooth and secure experience. If you have any questions or need assistance, feel free to reach out to our customer support team.